Garanties

Warranty

All of our products are covered by a 2-year warranty with a dated proof of purchase.

If you have not completed troubleshooting, please refer to the steps detailed above.

If the troubleshooting does not fix the issue you’re having, please email info-us@therm-ic.com for all warranty inquiries.

Please include:

Clear description of the problem
Troubleshooting you’ve completed to this point
Product Name
Pictures of the product
Receipt/ dated proof of purchase

Warranty FAQs

How long should expect the warranty process to take ?

If you’ve completed the troubleshooting we will respond to you within 24-48 hours (Monday-Friday)

Is there a direct phone number I can call ?

We respond quicker via email! We require a “paper trail” for our warranty claims, and are much more quickly able to help you and track your claims’ progress via email. We do our very best to respond promptly, and appreciate your patience!

Do I need to send my product back ?

We do not repair lithium-ion batteries due to liability.
If eligible, you do not need to send your product back when receiving a replacement under warranty