Refund policy

Problem with your order? Not what you expected? No problem! You may return or exchange most items within 30 days of delivery—except those marked more than 40% off (final sale items are non-returnable).

  • Refunds* are available for returns requested within 15 days of delivery.
  • For returns requested between 16–30 days after delivery, you’ll receive store credit (valid online only).

You can return or exchange any item if:

  • The item was purchased online through therm-ic.ca and authorized retailers.
  • The item was delivered to an address within Canada.
  • The item was delivered in the last 30 days.
  • The item is new, unworn, unwashed, unaltered and has all its original tags, labels and packaging.

*Important Notices:

  • Items discounted more than 40% or marked as Final Sale as well as gift cards cannot be returned or exchanged.
  • Shipping charges incurred on the initial transaction are non-refundable.
  • Customers are responsible for all shipping costs associated with returning a product. Return shipping fees are not covered or reimbursed.

How To Return Your Items

If you purchased your THERM-IC product from an authorized dealer, please initiate your return process with your dealer.

For all online purchases made on therm-ic.ca, please follow these guidelines:

We must first evaluate your request and see if it meets the above criteria. If it does, we will send you an email including your authorization and return RMA number.

  1. Click here to fill out the return form and get your authorization.
  2. Receive our answer with your RMA number.
  3. Pack the items you’re returning in a box or envelope of the appropriate size. Items must be in new condition, with their original labels and returned in their original packaging.
  4. Make sure that the RMA number we sent you is clearly written on the box accompanying the returned items.
  5. Please print the return authorization and put it in the box that accompanies your return.
  6. Please return your package to the address provided to you in our RMA approval communication.
  7. Please send us the tracking number for the return to info@therm-ic.ca .
  8. Track your return using your tracking number to make sure we get it. Your refund will be processed within 15-20 business days. You will receive an email confirming the refund of your order.

You can contact us at any time at info@therm-ic.ca for any questions.

Warranty

Therm-ic in Canada offers a 2-YEAR LIMITED WARRANTY AGAINST MANUFACTURING DEFECTS on all products purchased on therm-ic.ca.

Warranty Does Not Cover Products:

  • Purchased from unauthorized dealers, websites including auction sites and marketplaces.

Please note: if you purchased our products from such non-certified merchants, the merchant must state in writing, before the transaction is finalized, that the manufacturer’s warranty does not apply. A merchant who fails to do so will be required to honour the terms of the warranty and cover any expenses incurred.

Warranty Claim Procedures

  • Claims for defective merchandise must be made within TWO years of invoice date.
  • Click here to complete the warranty claim form.

Therm-ic Care+ – Extended Warranty

For added peace of mind, Therm-ic offers Therm-ic Care+, an extended warranty program available exclusively for eligible Therm-ic heated products purchased through Therm-ic.ca.

Therm-ic Care+ extends the standard 2-year limited manufacturer's warranty by 1 or 2 additional years, providing up to 4 years of total coverage against manufacturing defects under normal use and in accordance with Therm-ic's product guidelines.

Eligibility

Therm-ic Care+ is available for eligible heated products, including:

  • Heated Insoles
  • Heated Insole Batteries
  • Heated Socks
  • Heated Sock Batteries
  • Heated Gloves
  • Heated Mittens
  • Heated Glove and Mitten Batteries
  • Heated Jackets

Important Conditions

  • Therm-ic Care+ must be purchased at the same time as the eligible product.
  • Coverage is available only for eligible products purchased through Therm-ic.ca.
  • The Extended Warranty applies only to the specific product with which it was purchased and is non-transferable.
  • The customer is responsible for all shipping costs associated with sending the product to Therm-ic for warranty evaluation. If the warranty claim is approved, Therm-ic will cover the cost of shipping the repaired or replacement product back to the customer.
  • Every warranty claim is individually reviewed by Therm-ic following inspection of the product. The determination of a manufacturing defect is made solely by Therm-ic.

For complete terms, exclusions, and claim procedures, please refer to the Therm-ic Care+ page.