Why Choose Therm-ic Care+

Protect your Therm-ic heated gear long after your adventure begins. Therm-ic Care+ extends your manufacturer's warranty by up to two additional years, giving you confidence that your equipment is backed against eligible manufacturing defects under normal use. Designed for peace of mind, supported by Therm-ic Canada.

Up to 4 Years of Coverage

Extend your standard 2-year manufacturer's warranty by 1 or 2 additional years for long-lasting protection.

Manufacturing Defects Covered

Protection against eligible manufacturing defects that occur during normal use, in accordance with Therm-ic's product guidelines.

Canadian Warranty Support

Every claim is handled by Therm-ic Canada with knowledgeable local support and a straightforward claims process.

Buy with Confidence

Enjoy more time outdoors knowing your Therm-ic heated products are protected when you need them most.

Eligible Products

Care+ extended warranty is exclusively available for eligible heated products purchased on Therm-ic.ca. Protect your investment with comprehensive coverage.

C-Pack 1300

Heated Insoles Batteries

Eligible for Care+
Insole Heat Flat

Heated Insoles

Eligible for Care+
POWERSOCKS HEAT FUSION UNI

Heated Socks

Eligible for Care+
S-Pack 1200

Heated Sock Batteries

Eligible for Care+
ULTRA HEAT BOOST GLOVES WOMEN

Heated Gloves

Eligible for Care+
ULTRA HEAT BOOST MITTENS MEN

Heated Mittens

Eligible for Care+
POWERVEST URBAN MEN

Heated Jackets

Eligible for Care+
Replacement battery for heated gloves Powergloves for Freeride & Grip Ultra

Heated Gloves & Mittens Batteries

Eligible for Care+

What Is Covered

Heating System

  • Heating element stops working without visible damage.
  • Uneven heat caused by an internal defect.
  • Premature failure of internal heating wires.

Battery

  • Battery no longer accepts a charge.
  • Electronic circuit failure.
  • Defective charging or connection port without signs of impact.

Connectors

  • Connector separates during normal use.
  • Loose or defective connection.
  • Assembly-related connection failure.

Electronics

  • Power button stops functioning.
  • Remote control failure.
  • Electronic or software malfunction.

Construction

  • Premature seam failure.
  • Component detaches during normal use.
  • Manufacturing or assembly defect.

Normal wear varies over time.

The lifespan of a product depends on frequency of use, intensity of use, and environmental conditions. Increased wear resulting from intensive or repeated use is considered normal wear and is not a manufacturing defect.

What Is Not Covered

Understanding the limitations of your Therm-ic Care+ coverage

Normal Wear

  • Normal battery capacity loss over time.
  • Cosmetic wear, fading, and scratches.
  • Fabric wear and material compression.

Improper Use

  • Use outside the product's intended purpose.
  • Commercial or rental use.
  • Use beyond Therm-ic's recommended guidelines.

Accidental Damage

  • Drops or impacts.
  • Cuts, punctures, or tears.
  • Crushing or external damage.

Water & Care

  • Water damage or immersion (unless specifically designed for it).
  • Improper washing or drying.
  • Damage caused by failure to follow care instructions.

Unauthorized Repairs

  • Product modifications.
  • Repairs performed by unauthorized service providers.
  • Damage caused by non-approved accessories or chargers.

Important:

Therm-ic Care+ does not cover damage caused by accidents, misuse, unauthorized modifications, or normal wear resulting from the natural life cycle of the product.

Coverage Examples

Situation
Covered
Not Covered
Battery no longer charges after normal use
Power button stops working
Heating element only works on one side due to an internal defect
Seam opens during normal use
Battery crushed by a vehicle door
Heating wire cut due to a tear in the sock
Product damaged by a pet
Damage caused by a fall or impact
Washed at a higher temperature than recommended
Battery gradually loses capacity after several seasons
Puncture caused by a ski edge or crampon
Commercial or rental use
Battery no longer charges after normal use
Covered
Power button stops working
Covered
Heating element only works on one side due to an internal defect
Covered
Seam opens during normal use
Covered
Battery crushed by a vehicle door
Not Covered
Heating wire cut due to a tear in the sock
Not Covered
Product damaged by a pet
Not Covered
Damage caused by a fall or impact
Not Covered
Washed at a higher temperature than recommended
Not Covered
Battery gradually loses capacity after several seasons
Not Covered
Puncture caused by a ski edge or crampon
Not Covered
Commercial or rental use
Not Covered

Please note: These examples are provided for guidance only. Every warranty claim is individually evaluated by Therm-ic Canada after inspection of the product to determine whether the issue is the result of a manufacturing defect.

Frequently Asked Questions

  • Therm-ic Care+ is available only for customers who bought eligible heated products purchased through Therm-ic.ca.

  • The Extended Warranty must be purchased at the same time as your eligible Therm-ic heated product. It cannot be added after your order has been completed.

  • Therm-ic Care+ is available for eligible heated:

    • Insoles
    • Insole Batteries
    • Socks
    • Sock Batteries
    • Gloves
    • Mittens
    • Jackets

  • Therm-ic Care+ extends your standard manufacturer's warranty and covers eligible manufacturing defects that occur during normal personal use.

  • No. Therm-ic Care+ does not cover accidental damage, misuse, normal wear and tear, unauthorized modifications, or damage resulting from improper care.

  • No. Therm-ic Care+ is linked to the original eligible product purchased with the warranty and is non-transferable.

  • Simply contact Therm-ic Canada through our online warranty claim process. Our team will review your claim and inspect the product to determine if the issue is covered.

  • Every claim is individually reviewed by Therm-ic Canada. Coverage is determined after inspection of the product and confirmation that the issue is the result of a manufacturing defect under normal personal use.

Still have questions?

Our customer support team is here to help.

We're Here to Help

Whether you're purchasing Therm-ic Care+ or need assistance with an existing warranty, our team is here to help. We're committed to providing a simple, transparent, and reliable warranty experience.

Contact Support

Have questions about Therm-ic Care+ or your eligible product?

Our Customer Service team is ready to help.

Contact Us

Start a Warranty Claim

Need to submit a warranty request?

Our online warranty process is quick and easy.

Submit a Claim

Read the Warranty Policy

Looking for complete terms and conditions?

Review the full Therm-ic Care+ Warranty Policy.

View Policy

Adventure with confidence. Therm-ic Care+ is designed to protect your gear, so you can focus on every winter adventure.

Choose Your Coverage

Extend your standard 2-year manufacturer's warranty and choose the level of protection that works for you.

Therm-ic Care+
+1 YEAR
3 YEARS TOTAL COVERAGE
2-year standard manufacturer's warranty
+1 additional year of Therm-ic Care+ coverage
Coverage for manufacturing defects under normal use
Support from Therm-ic Canada
$59.99
ADD 1-YEAR CARE+
MAXIMUM COVERAGE
Therm-ic Care+
+2 YEARS
4 YEARS TOTAL COVERAGE
2-year standard manufacturer's warranty
+2 additional years of Therm-ic Care+ coverage
Coverage for manufacturing defects under normal use
Support from Therm-ic Canada
$99.99
ADD 2-YEAR CARE+
Important: Therm-ic Care+ must be purchased at the same time as an eligible heated product purchased through Therm-ic.ca. Coverage applies only to the product with which Care+ was purchased.