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Return Policy / Company Policies

30 Day Returns


Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind.

Therm-IC WARRANTY is two years with proof purchase. 

Please return to store with your proof of purchase.

 

WARRANTY DOES NOT COVER

  1. Product subjected to misuse, abuse, or failure to observe care instructions
  2. Damage other than the 3 conditions listed above (i.e., normal wear and tear.
  3. Product purchased from unauthorized dealers purchased through auction sites such as eBay or Craigslist, Facebook, unauthorized dealers selling via third party marketplaces such as Amazon Marketplace, trekkin or turftoolstore



Changed your mind?

If you aren't delighted with your purchase, you can return a product within 30 days and We will happily refund the purchase price.
It's easy to return a product:
Log into your account to initiate a return.
We email you instructions for returning your product.
Ship your unused product, in its original packaging, to the address identified in our email.
Please Note:
Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders.
You are responsible for shipping the products back to Us. We recommend using a trackable shipping method.
Individual products may be excluded from this guarantee. Check the product description before you place your order.

Payment Methods

Most Service Provider stores accept these payment methods:
Credit Cards: American Express, Discover, MasterCard and Visa
PayPal: (US and UK)
Bill Me Later (US Only): Click here for more information

The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, We reserve the right to cancel your order without notifying you.

Service Provider cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.

Online Gift Cards

This website may offer online Gift Cards for sale. Any Gift Cards purchased on this website can only be used to buy products on this website. They cannot be redeemed for cash, except as required by law. Gift cards cannot be reloaded. To find out your Gift Card balance, visit your account.

If a Gift Card purchased on Our website is lost or stolen, We will replace it with a Gift Card in the amount of the remaining balance, only if the purchaser's Gift Card confirmation email and Gift Card # are provided to Us as proof of purchase. To report your card as lost or stolen, contact Customer Support at 877-412-7467. For additional Terms and Conditions, see the Gift Card purchase page or the Gift Card Confirmation email.

Returning Merchandise

You can return most new, unopened items within 30 days of delivery for a full refund, as noted below:
To initiate a return, log into your account and obtain a Return number.
You can only initiate a return after an order has been marked as shipped.
The refund will be for the full value of the returned items, unless otherwise noted.
Shipping and handling fees will not be refunded.
Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the fulfiller.
If a restocking fee will apply to returned items, the amount of the fee is displayed on the final checkout screen when you complete the order and is noted on the packing list included with the order.
If the return is due to defective products, inaccurate product descriptions, or an incorrect order, contact Service Provider to initiate the return. In these cases, you may be compensated for the return shipping.


Refunds, Credits and Balances Due

As soon as the fulfiller receives and processes your return, We will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.

Damaged Items

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting us you may not receive credit for the return.

Limits of Responsibility

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.

Price and/or Description Changes

All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact Us within 30 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in Our store or any other store are not refundable.

If you have recently placed an order using the Shopify service and need information about Us or would like to change your order, there are a number of ways to contact Us.


Errors on Our Site

Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Raymond Lanctot reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.

If your payment has already been processed for the purchase when your order is cancelled, Raymond Lanctot will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.


If you are not fully satisfied with your purchase, you may return it in accordance with Raymond Lanctot's 30 days Return Policy.